Once your product is delivered, you have 7 days to place a request for return and replacement by sending an e-mail from your registered e-mail ID to [email protected] (or call us at +91-9823-888-888) with your complete order details.
~ The product was delivered in used/worn out/altered condition.
~ Product delivered was different (different model, size, make, specifications, material, quality etc.) from the product ordered.
~ Some parts/accessories of the products were missing.
~ Under following circumstances, you will have only 2 days to place return request:
~ The product was delivered in damaged condition.
~ The package was delivered empty.
~ In above cases of product return, we provide you a fresh product as the replacement. Refund against product return will be provided only if we are not able to provide you a replacement product.
~ Replacement or refund will not be issued under following conditions:
~ Return request is made outside the specified time frame.
~ Product is damaged because of use or Product is not in the same condition as you received it.
~ Any consumable item which has been used or installed.
~ Products with tampered or missing serial numbers.
~ Items that are returned without original packaging or accessories.
Return Process
Write a mail to us at [email protected] or call us at +91-9823-888-888 with following details :
~ Order No
~ SKU/Product you want to return
~ Clear images of the product from all sides highlighting the issue
~ Clear images of inner and outer packaging
~ Clear image of invoice
~ If cancelled cheque is not available please share account holder’s name, account number, bank name and IFSC Code of the branch
~ Once your return request is accepted, you are requested to do the repack of the product with original packing, invoice and product tags and ship the package to our warehouse location by a reputed courier service with freight paid mode.
~ You may courier the product to us at the below manner:
SANSUI ELECTRONICS (P) LTD.
Plot No.- E-59, Behind Krishi Panan Mandal,
Market Yard, Gultekdi, Pune - 411037,
Maharashtra, India
~ Once the return parcel reaches our warehouse, we will open it and do a thorough inspection as per above mentioned guidelines and will initiate replacement/refund.
~ In case we find above guidelines are not met, we will send the product back to you without replacement/refund.
~ Replacement product will be shipped to you within 7 working days.
~ If replacement can’t be provided, we will refund the entire amount.
~ You can cancel your order (completely or partially) at any time before it is dispatched from our warehouse by sending an e-mail from your registered e-mail ID to [email protected] (or call us at +91-9823-888-888) with your complete order details.
~ Please note that once dispatched, an order cannot be cancelled.
~ In case of prepaid orders where payment was made online, (credit card/debit card/e-wallet/net banking) refund will be initiated in the same payment mode as originally used for placing the order.
~ Generally, refund amount gets credited to you in 5-7 business days.
~ In case of payment mode being bank transfer (NEFT/IMPS/RTGS) or Cheque, please send us an image of cancelled cheque of the account in which you wish your refund, along with the cancellation request.
~ Account Holder’s Name
~ Account Number
~ Bank Name
~ IFSC Code
~ You provide wrong or incomplete details (complete address including PIN code, phone number, etc.) while placing the order.
~ Wrong product listing on our website (error in price, specification, quantity etc.)
~ Product unavailability with us.
~ Delivery service not available at your specified address.
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